Delivery & Returns
We currently offer free delivery to all UK Mainland orders. Please allow up to 7 days for your delivery. We estimate delivery within 3-7 working days. If you are purchasing outside the UK please contact us for a delivery quote, Heavy and bulky items are subject to a supplementary delivery charge.
*Returns and Refunds*
*If you change your mind*
You will need to inform us within 3 days that you are unhappy with your purchase. You may return any goods to us within 14 days of delivery and we will refund you the full price you have paid - including any delivery charges - ( if there was more than 1 item on the order then the delivery charge will not be refunded) provided they are returned to us in their original saleable condition.
They should be complete, unused and in their original packaging and be 'AS NEW'
**With particular reference to cushions**
While you have the goods in your possession you must take all reasonable care of them and do not use them.
If possible check the product for suitability eg colour and design in their original packaging.
GOODS CANNOT BE RETURNED IF THEY WERE A SPECIAL ORDER OR IN OUR DISCOUNT RANGE
If you wish to return goods email us at firstname.lastname@example.org Please fill in the returns form stating your name and address, the invoice number, description and title of goods, price and quantity; so we can deal with your returns promptly.
You will be responsible for the return of unwanted goods at your expense and risk. Returns cannot be accepted without prior notification and a returns authorisation number.
Goods sent back without prior authorisation or goods received back NOT in a RE-SELLABLE condition shall not be accepted and will be returned to you and the cost of delivery charged to you.
The goods you received are faulty.
If the goods you received were faulty, damaged, or not as ordered; eg wrong colour from what was stated in product description; we will exchange the goods or issue a refund including delivery charge ( if there was more than 1 item on the order then the delivery charge will not be refunded) when we receive the goods back. We will arrange to have the goods returned at our expense.
We reserve the right to inspect the goods to verify the fault or damage.
Faults caused by misuse, neglect, accident, or normal wear and tear are not covered by these returns promises.
If your product has a fault or you simply want to return it please email us at email@example.com